FAQ - Here are the answers.

Do you have questions about your order, shipping, returns or our products? In our FAQ section you will find all the important information quickly and clearly explained. We want your shopping experience with us to be as easy and pleasant as possible - that's why we've summarized the most common concerns for you. And if anything is still unclear, our customer service team will be happy to help you personally.

All invoices are sent by email immediately after the parcel has been handed over to our shipping partners. Otherwise, you can contact us at contact@hevva-store.com at any time to request an invoice.

Our shipping is free of charge.

Yes, we also deliver abroad. Here is a list of all countries to which we ship our products:

Belgium
Denmark
Germany
Estonia
Finland
France
Greece
Ireland
Italy
Croatia
Latvia
Lithuania
Luxembourg
Malta
Monaco
Netherlands
North Macedonia
Austria
Poland
Portugal
Romania
San Marino
Sweden
Slovakia
Slovenia
Spain
Czech Republic

Hungary Please note that additional customs duties may apply to the following countries: Switzerland United Kingdom Iceland Liechtenstein Norway Cyprus

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Of course, we also deliver your orders to German Baltic Sea and North Sea islands, right to the desired location in your home.

You can always check the current delivery status of your order with the shipment number you receive. The estimated delivery time is also displayed directly on the respective product page before you place your order.

Items in stock are usually delivered within the specified delivery time on working days (Monday to Saturday) by DHL parcel shipping. DHL live tracking is available on the day of delivery.

Please note: If there is a Sunday or public holiday between the order and delivery, delivery may be delayed by one working day.

Please send us the correct address immediately to contact@hevva-store.com. Otherwise we will have to request a return and send you a new package.

Please send us an e-mail to contact@hevva-store.com to cancel your order.

We offer a 30-day return policy with free returns. You can register all orders for return within 30 days of receiving the goods and return them free of charge within the same period.

Gladly, here's the lowercase version with capitalization of the salutation:

Please note that if you are returning goods from abroad (outside Germany), you will have to pay the shipping costs.

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A credit note can take up to 14 days from the date of return. If no booking has been made after 14 days, please contact us at contact@hevva-store.com and have your return receipt ready. We will be happy to make the booking for you.